DEFINITIONS
WEBSITE: It is the medium through which the SELLER sells its Products and Services to the Consumer over the internet and is represented as Beebird in this agreement.
SELLER: The legal entity whose information is included in Article 1 of this Agreement.
PRODUCT/PRODUCTS: Includes all goods and services sold to CONSUMERS on the WEBSITE.
CONSUMER: Refers to people who order PRODUCTS through the WEBSITE.
CONTRACT: It includes the terms and obligations of the sales transaction made by the SELLER to the CONSUMER via the WEBSITE.
PRE-ORDER: These are pre-order sales transactions in which the shipment of products offered for sale by the SELLER as Pre-Order begins as of the estimated stock entry date specified on the product page.
Seller Contact Information:
Address:
Complaint Line:
Complaint Email Address:
Fax:
Meris No:
Subject of the Agreement: This agreement relates to the sale-delivery to the Consumer and other matters of the following products/services ("Product/Products") that the Consumer wishes to purchase by placing an order on the WEBSITE, including the cases where the Consumer makes transactions with the application on his mobile device. It regulates the rights and obligations of the parties. After the consumer confirms this agreement on the WEBSITE, the price and expenses of the Product(s) he ordered are collected through the payment method he chose. In addition, this Agreement aims to inform the Consumer that the shipment of the products he wants to purchase by pre-order will begin as of the estimated stock entry date specified on the product page.
ARTICLE 1 - PARTIES
SALES PERSON:
Title:
Address:
Telephone:
Bank account:
CONSUMER:
Name, Surname/Title:
CONSUMER:
Address:
Telephone:
E-Mail:
ARTICLE 2: CONTRACT SUBJECT PRODUCT, PRICE, PAYMENT AND DELIVERY
2.1. Delivery Information, including the Type and Type, Quantity, Brand/Model, Unit Price(s) and Sales Price of the Products (goods/services), Payment (collection) Information and the delivery location notified by the Consumer, are as stated below. If the cargo company that will make the delivery does not have a branch in the Consumer's location, the Consumer must pick up the delivery from another nearby branch to be notified by the SELLER (Necessary information in this regard will be given to the Consumer by e-mail/mail, SMS or telephone).
PRODUCT: UNIT PRICE: QTY: TOTAL:
Order processing and shipping fees
PAYMENT TOTAL
DELIVERY INFORMATION:
Name, Surname/Title:
Address:
Telephone:
E-Mail:
BILLING INFORMATION:
Name, Surname/Title:
Address:
Telephone:
E-Mail:
2.2. The consumer can pay the product prices within the scope of the order by choosing one of the following methods:
a) Payment by credit or debit card,
b) Payment via Digital Wallet (Garanti Pay, Pay with iyzico).
ARTICLE 3 - RIGHT OF WITHDRAWAL AND NOTIFICATION OF WITHDRAWAL
A - RIGHT OF WITHDRAWAL
3.1. The Consumer has the right to withdraw from the Agreement within 14 (fourteen) days from the date of receipt of the Product, without giving any reason and without paying any penalty. The consumer may also exercise his right of withdrawal within the period until the delivery of the goods.
3.2. The right of withdrawal period is the day the contract was established in contracts regarding the performance of services; In contracts regarding the delivery of goods, it starts on the day the consumer or the third party designated by the consumer receives the goods. However, the consumer may also exercise his right of withdrawal within the period from the conclusion of the contract to the delivery of the goods. In determining the period of right of withdrawal;
a) For goods that are subject to a single order and delivered separately, the day when the consumer or the third party designated by the consumer receives the last good,
b) In the case of goods consisting of more than one piece, the day when the consumer or the third party designated by the consumer receives the last piece,
c) In contracts where regular delivery of goods is made for a certain period of time, the day when the consumer or the third party determined by the consumer receives the first goods is taken as basis.
3.3. In order to exercise the right of withdrawal, the Consumer may: (i) If he/she is a member of the Website, go to the My Orders Page and select the product he/she wants to return in the relevant order and the reason for the return under the "Easy Return" heading and receive the product(s) with the Free Return shipping code provided by the Seller. -sign the invoice printout and send it to the return address, (ii) If the Consumer is not a member of the Website, he/she can click on the "Order Tracking" button at the top right of the Website home page and then enter the e-mail address he/she used when placing the order and the order he/she wants to cancel in the window that opens. After writing the number in the relevant boxes, clicking the "Inquiry" button, going to the return page, selecting the product in the relevant order that he wants to return and the reason for return under the heading "Easy Return", signing the e-invoice printout of the product(s) with the Free Return shipping code provided by the Seller and sending it to the return address. (iii) You can follow the directions provided to the customer service by contacting the customer service via the phone number in the Seller Contact Information section of this information form, or (vi) You can send the clear notification of withdrawal by filling out the sample withdrawal form attached to the Preliminary Information Form, using our e-mail address, contact address, telephone number. or via our fax number.
3.4. Depending on the method preferred, the Consumer must return the product within 10 (ten) days from the date on which he exercises his right of withdrawal. The product, along with its invoice, box, packaging, standard accessories, if any, and other products given as a gift along with the product must be returned in a single package, complete and undamaged. The consumer is not responsible for any changes or deteriorations that occur if the consumer uses the product normally in accordance with its operation, technical specifications and usage instructions within the withdrawal period. Accordingly, if there is any change or deterioration in the Product due to not being used in accordance with the usage instructions, technical specifications and operation until the date of withdrawal, the Consumer may lose his right of withdrawal.
3.5. If the Consumer sends the Product to be returned by the cargo companies that the SELLER has an agreement with (Yurtiçi Kargo, MNGKargo, UPS Cargo, etc.), the fee paid to the transportation company for the delivery of the product to the consumer will be reflected to the Consumer as the return cost amount.
3.6. Within 14 (fourteen) days after the Consumer exercises his/her right of withdrawal, all payments made by the Consumer for the relevant Product, including the delivery costs of the Product, if any (provided that the goods are sent back through the carrier specified by the SELLER for return), will be paid to the Consumer. It will be refunded in accordance with the payment instrument used when purchasing and without incurring any costs or obligations to the consumer. In transactions made by credit card, after the refund of the product price to the bank is made by the SELLER, it is reflected in the Consumer accounts after the refund process of the relevant bank is completed.
3.7. If the campaign limit amount set by the SELLER falls below due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.
B - NOTIFICATION OF WITHDRAWAL
Withdrawal notifications can be sent to the Seller with one of the following options;
• If the Consumer becomes a member of the Website, he/she will go to the "My Orders" page and select the product he/she wants to return in the relevant order and the reason for the return under the "Easy Return" heading and will send the notice of withdrawal to the Seller.
• If the Consumer is not a member of the Website, after clicking on the "Order Tracking" button at the top right of the Website home page, in the window that opens, write the e-mail address he used when ordering and the order number he wants to cancel in the relevant boxes, click on the "Inquiry" button and then go to the return page. By going to the "Easy Return" heading, the customer will select the product he/she wants to return in the relevant order and the reason for the return and send the withdrawal notification to the Seller.
• The Consumer can contact our e-mail address by filling out the sample withdrawal form attached to the Preliminary Information Form. info@beebird.io You can send the notice of withdrawal to the Seller via e-mail to Dudullu OSB, Des 116, 34775, Ümraniye, İstanbul.
ARTICLE 4 - CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE USED
4.1. According to the legislation, the Consumer does not have the right to withdraw in the following cases:
• In contracts regarding goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the Seller (e.g. jewelry, gold and silver category products);
• In contracts for the delivery of goods prepared in line with the Buyer's wishes or clearly his personal needs, which are not suitable for return due to their nature and are in danger of rapid deterioration or are likely to expire;
• In contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal and package have been opened after delivery, and whose return is not suitable for health and hygiene reasons;
• In contracts regarding goods that are mixed with other products after delivery and cannot be separated due to their nature;
• In contracts regarding books, audio or video recordings, software programs and computer consumables presented in tangible form, provided that the protective elements such as packaging, tape, seal and package have been opened by the buyer;
• In contracts regarding the delivery of periodicals such as newspapers and magazines, other than those provided within the scope of the subscription agreement;
• In contracts that must be made on a certain date or period, regarding accommodation, goods transportation, car rental, food and beverage supply and the use of free time for entertainment or recreation purposes;
• In contracts regarding the performance of betting and lottery-related services;
• In contracts regarding services whose performance started with the approval of the consumer before the right of withdrawal expires; And
• In contracts regarding services performed instantly electronically and intangible goods delivered instantly to the consumer (such as coupons).
• In terms of goods or services that are excluded from the scope of the Distance Contracts Regulation (foodstuffs, beverages or other daily consumption items delivered to the Buyer's residence by the Seller's regular deliveries, and services in areas such as travel, accommodation, restaurant business, entertainment industry). The right of withdrawal will not be exercised.
• In cases where the right of withdrawal is used for all or part of the products subject to the order (if any), in case the minimum shopping amount in the SELLER's free shipping (delivery) campaign falls below the SELLER's free shipping (delivery) campaign as a result of the right of withdrawal, the entire delivery-cargo fee that has not been collected within the scope of the campaign is paid to the Consumer. It is deducted from the amount to be refunded to . In cases where the Consumer pays a delivery-cargo fee, all of this fee is refunded to the Consumer.
• Other products gifted with the product must be returned complete and undamaged in a single package. The consumer is not responsible for any changes or deteriorations that occur if the consumer uses the product in accordance with its operation, technical specifications and usage instructions within the withdrawal period. Accordingly, if there is any change or deterioration in the Product due to not being used in accordance with the usage instructions, technical specifications and operation until the date of withdrawal, the Consumer may lose his right of withdrawal.
4.2. The current rules and conditions applicable to the SELLER and the Consumer regarding transaction security, protection and confidentiality of information, processing-use and commercial electronic communications on the WEBSITE are presented to the Consumer as follows. The consumer can contact the SELLER and consult on these issues at any time via the specified communication tools.
4.3. SELLER is a member of Istanbul Chamber of Commerce (ITO), and the electronic contact information where you can obtain ITO's professional code of conduct is as follows: (www.ito.org.tr, Phone: 444 0 486).
4.4. After the Consumer approves and accepts the Agreement on the WEBSITE with the information above/below, all agreements will be sent to the e-mail address specified by the Consumer along with the order confirmation; While the consumer can access it at any time by recording and storing it on his device, they will be kept in the systems of the SELLER within the framework of the relevant laws and for a maximum of three years.
ARTICLE 5 – SPECIAL CONDITIONS TO BE APPLIED WHEN THE CONSUMER EARNS REWARD POINTS WHILE PURCHASING THE PRODUCT SUBJECT TO THE CONTRACT AND/OR MAKES PAYMENT TO THE SELLER USING REWARD POINTS
5.1. Between an organization that provides reward points etc. and the Consumer and the SELLER, the reward points can be used as discounts on purchases from the WEBSITE of the SELLER, etc. In the presence of a current agreement-contract that allows the consumer to provide the following services, if the Consumer has earned such a reward point due to the shopping subject of this Agreement, as per the SELLER's said agreement and also his contract with the said organization, he may withdraw from this Agreement and otherwise terminate/ In cases where a refund is required to be made to the Consumer upon order cancellation, the amount (monetary value) of the reward points, gifts and similar earned by the Consumer with the purchase subject to this Agreement will be refunded from the Consumer. Namely; Unless a different method is stipulated in the SELLER's agreement with the relevant organization, if the Consumer has sufficient other reward points (except for the reward points earned through shopping subject to this Agreement) at the said organization-system, first of all, those reward points will be withdrawn. is made by deducting (offsetting) in cash from the price to be refunded by the SELLER to the Consumer.
5.2. The payment made by the Consumer to the SELLER for the purchase of the Product subject to this Agreement will be partially/fully paid by reward points, etc. In cases where the Product purchased in this way is returned in a way that the Product price will be refunded to the Consumer in accordance with the relevant provisions of this Agreement, the reward points used by the Consumer at the SELLER while purchasing the Product on the WEBSITE and similar items may be returned to the Consumer (again as points), unless the SELLER has a different agreement with the relevant organization.
5.3. As a general rule, in cases where unfair reward point acquisition or use by the Consumer is detected in any way, the monetary value-amount of the reward points in question may be collected by the SELLER from the Consumer (by credit card, cash and other legal methods). This provision is also valid for the cost of goods given as gifts to the Consumer by the SELLER as a result of the application of such a system.
5.4. Other matters related to the acquisition and use of reward points and similar transactions are subject to the provisions of the agreements-contracts between the organization in question and the Consumer and the SELLER, and in relevant cases, the SELLER may exercise all certain rights-powers before the Consumer and the organization both herein and in the aforementioned agreements-agreements. It can also carry out the relevant transactions on behalf and/or on behalf of the specified organization and/or other workplaces in the same system.
ARTICLE 6 - RULES REGARDING SECURITY-PRIVACY, PERSONAL INFORMATION, ELECTRONIC COMMUNICATIONS AND INTELLECTUAL AND INDUSTRIAL PROPERTY
The privacy rules-policy and conditions, the current principles of which are stated below, apply to the protection, confidentiality, processing-use, communications and other matters of information on the WEBSITE.
6.1. Necessary precautions for the security of the information and transactions entered by the consumer on the WEBSITE have been taken within the system infrastructure of the SELLER, within the scope of today's technical possibilities, according to the nature of the information and transaction. However, since the information in question is entered from the Consumer's device, it is the Consumer's responsibility to take the necessary precautions, including those regarding viruses and similar harmful applications, to ensure that they are protected by the Consumer and cannot be accessed by unauthorized persons.
6.2. In addition to and confirming the permissions-approvals regarding personal data and commercial electronic communications given by the Consumer through other means; The information obtained during the Consumer's membership and shopping on the WEBSITE is used by the SELLER, its affiliates, subsidiaries, partners, successors and/or third parties/organizations to be determined by them to provide various products/services and all kinds of information, advertising and promotion. For electronic and other commercial-social communications to be made for the purposes of communication, promotion, sales, marketing, store card, credit card and membership applications, it can be recorded indefinitely or for a period to be determined by the mentioned ones and their successors, and can be stored in printed/magnetic archives, where deemed necessary. can be updated, shared, transmitted, transferred, used and processed in other ways. These data may also be forwarded to the relevant Authorities and Courts when required by law. The consumer consents and allows the use, sharing and processing of his/her existing and new personal and non-personal information in accordance with the legislation on the protection of personal data and electronic commerce legislation within the scope above, and to receive non-commercial electronic and other communications.
6.3. The consumer can always stop data usage-processing and/or communications by reaching the SELLER through the specified communication channels or by using the right of rejection in electronic communications sent to him. According to the Consumer's clear notification on this matter, personal data processing and/or communications to the party are stopped within the legal maximum period; In addition, if he wishes, his information, other than what is legally required and/or possible to be preserved, will be deleted from the data recording system or anonymized so that his identity cannot be determined. If the consumer wishes, the transactions related to the processing of personal data, the persons to whom it is transferred, correcting it if it is incomplete or inaccurate, notifying the corrected information to the relevant third parties, deleting or destroying the data, objecting to the emergence of a result against him by analyzing it with automatic systems, In matters such as compensation in case of damage due to processing
You can always contact the SELLER and get information through the above communication channels. Applications and requests regarding these matters will be fulfilled within the legal maximum periods or may not be accepted after the legal justification is explained to the party.
6.4. Regarding all kinds of information and content of the WEBSITE and their arrangement, revision and partial/full use; According to the agreement of the SELLER, except those belonging to other third parties; All intellectual-industrial rights and property rights belong to the SELLER.
6.5. SELLER reserves the right to make any changes it may deem necessary regarding the above issues; These changes become valid as soon as they are announced by the SELLER on the WEBSITE or other appropriate methods.
6.6. Other sites accessed from the WEBSITE have their own privacy-security policies and terms of use, and the SELLER is not responsible for any disputes that may arise and their negative consequences.
ARTICLE 7 - GENERAL PROVISIONS
7.1. The Product subject to the order is delivered to the Consumer/the third party/organization at the address above, on the basis specified below, provided that the legal 30-day period is not exceeded. The Consumer is informed by this Agreement that, for products sold by pre-order, this period will begin as of the estimated stock entry date specified on the product page, and that the 30-day maximum delivery period for the products paid for by pre-order will begin as of the estimated stock entry date specified on the relevant product page. accepts.
7.2. SELLER sends and delivers the Products through the contracted cargo company. If this cargo company does not have a branch in the Consumer's location, the Consumer must receive the Product from another nearby branch of the cargo company notified by the SELLER.
7.3. Except for products subject to pre-order sales, Products in stock are planned to be delivered to cargo within an average of five (5) business days from the order date. The specified periods are notified to the Consumer at the shopping cart stage, as well as in the informative e-mail sent after the order is completed. If these estimated periods are extended, the Consumer will be separately informed by the SELLER.
7.4. In general and unless expressly stated otherwise, delivery costs (shipping fee, etc.) are borne by the Consumer. The SELLER may not reflect all or part of the delivery costs in question to the Consumer, depending on the campaigns it runs at the time of sale and whose terms are announced on the WEBSITE.
7.5. If the Consumer is not present at the address during the delivery of the products and the people at the address do not accept the delivery, the SELLER will be deemed to have fulfilled its obligation in this regard. If there is no one at the address to receive the delivery, it is the Consumer's responsibility to follow up and ensure the shipment of the products by contacting the cargo company. If the product is to be delivered to a person/organization other than the Consumer, the SELLER cannot be held responsible if this person/organization is not present at the address or does not accept the delivery. In these cases, any damages resulting from the Consumer's late receipt of the Product and the expenses incurred due to the Product waiting in the cargo company and/or returning the cargo to the SELLER also belong to the Consumer.
7.6. The Consumer must have paid the sales price in full, including expenses, before receiving the Product. In cash sales, if the Product price is not paid in full to the SELLER before delivery, and in installment sales, if the due installment amount is not paid, the SELLER may unilaterally cancel the contract and not deliver the Product. If, for any reason, the price of the goods or services is not paid by the Consumer or the payment is canceled in the bank records, the SELLER is deemed to be free from the obligation to deliver the goods or services.
7.7. If, for any reason after the delivery of the product, the Bank/financial institution to which the credit card was used does not pay the price of the Product to the SELLER or requests a refund of the price paid, the Product will be returned to the SELLER by the Consumer within 7 business days at the latest. If the non-payment of the product price is due to an unfair instruction or objection of the Consumer to the Bank, or a fault or negligence, the shipping costs will be covered by the Consumer. All contractual and legal rights of the SELLER are reserved, including monitoring that it will receive the price of the Product without accepting the return.
7.8. The Consumer can collect the sales price from banks (including financial institutions) using credit cards, installment cards, etc. In cases where payment is made via , all opportunities provided by these cards are credit and/or installment payment opportunities provided directly by the card issuer; Product sales that take place within this framework and for which the SELLER collects the price all at once or gradually are not credit or installment sales for the parties of this Agreement, but are cash sales. The SELLER's legal rights in cases where sales are legally considered to be installment sales (including the rights to terminate the contract if the installments are not paid and/or demand payment of the entire remaining debt together with default interest) are available and reserved within the framework of the relevant legislation. In case of default by the Consumer, default interest is applied at the monthly rate as stipulated by the applicable laws.
7.9. For the products subject to pre-order sales, on-time delivery is delivered to the Consumer within 30 days from the moment of confirmation of the order in standard distance sales, as of the estimated stock entry date specified on the product page. If it cannot be delivered within the legal maximum period of 30 days due to extraordinary circumstances other than normal sales/delivery conditions (such as adverse weather conditions, heavy traffic, earthquake, flood, fire), the SELLER will notify the Consumer regarding the delivery by contacting the available contact information. . In this case, the Consumer can cancel the order, order a similar product or wait until the emergency situation is over.
7.10. If it is understood that the SELLER cannot supply the Product subject to the Contract, it can supply another good/service of equal quality and price, provided that it informs the Consumer clearly and through one of the same means within three (3) days from the date of learning of this situation and obtains his verbal/written approval. and is thus deemed to have fulfilled its commitment regarding the Agreement. The consumer is free in all respects to give or not give the consent in question, and in cases where he does not give consent, the contractual-legal provisions regarding order cancellation (Termination of the Agreement) shall apply.
7.11. The Consumer must have paid the price in full before receiving the Product. If, for any reason after the delivery of the product, the Bank/financial institution to which the credit card was used does not pay the price of the Product to the SELLER or requests a refund of the price paid, the Product will be returned to the SELLER by the Consumer within 3 days at the latest. If non-payment of the product price is due to a fault or negligence on the part of the Consumer, shipping costs will be covered by the Consumer. All other contractual and legal rights of the SELLER, including tracking that it will receive the Product price without accepting the return, are reserved separately and in any case.
7.12. In order to avoid any hesitation; The Consumer can collect the sales price from banks (including financial institutions) using credit cards, installment cards, etc. In cases where payment is made via , all opportunities provided by these cards are credit and/or installment payment opportunities provided directly by the card issuer; Product sales that take place within this framework and for which the SELLER collects the price all at once or gradually are not credit or installment sales for the parties of this Agreement, but are cash sales.
ARTICLE 8 - CONSUMER'S LEGAL APPLICATIONS - COMPETENT JUDICIAL AUTHORITIES
8.1. In disputes arising from this Agreement, Provincial and District Consumer Arbitration Committees are authorized within the monetary limits determined annually by the Ministry of Commerce in accordance with the law, and Consumer Courts are authorized in cases exceeding these limits. In this case, the consumer may apply to the Arbitration Committees and Consumer Courts in his or the SELLER's place of residence.
8.2. The Consumer acknowledges that he has read all the conditions and explanations written in this Agreement and in the order-contract preliminary information (on the WEBSITE), the basic characteristics of the Product(s) subject to sale, delivery conditions, payment method, sales price, the SELLER and the Product subject to sale. that you have prior knowledge of all matters written in Article 3 of this Agreement, including all other relevant preliminary information and the right of withdrawal, personal information-electronic communication and reward points conditions, that you have seen all of them electronically on the WEBSITE, and that you have approved all of them electronically. He/she accepts and declares that he/she accepts the provisions of this Agreement by ordering the Product.
8.3. Preliminary information and this Agreement are also sent to the above e-mail address provided by the Consumer to the SELLER, and the order summary and confirmation of receipt of the order are included in the e-mail received.
ARTICLE 9 – PAYMENT OBLIGATION AND RIGHT OF WITHDRAWAL WARNING
9.1. If the Consumer approves this Distance Selling Agreement and Information Form, the price and expenses of the Product(s) ordered will be collected from the Consumer via the payment method chosen. Key features and total price of the product:
PRODUCT:
UNIT PRICE:
PIECE:
TOTAL:
Order processing and shipping fees
PAYMENT TOTAL
9.2. The consumer can pay the product prices within the scope of the order by choosing one of the following methods:
a) Payment by credit card or debit card or
b) Payment via Digital Wallet (Garanti Pay, Pay with iyzico).
9.3. The Consumer has the right to withdraw from the Agreement within 14 (fourteen) days from the date of receipt of the Product, without giving any reason and without paying any penalty. The consumer may also exercise his right of withdrawal within the period until the delivery of the goods.
9.4. The right of withdrawal period is the day the contract was established in contracts regarding the performance of services; In contracts regarding the delivery of goods, it starts on the day the consumer or the third party designated by the consumer receives the goods. However, the consumer may also exercise his right of withdrawal within the period from the conclusion of the contract to the delivery of the goods. In determining the period of right of withdrawal;
a) For goods that are subject to a single order and delivered separately, the day when the consumer or the third party designated by the consumer receives the last good,
b) In the case of goods consisting of more than one piece, the day when the consumer or the third party designated by the consumer receives the last piece,
c) In contracts where regular delivery of goods is made for a certain period of time, the day when the consumer or the third party determined by the consumer receives the first goods is taken as basis.
9.5. In order to exercise the right of withdrawal, the Consumer must: (i) If he/she is a member of the Website, go to the My Orders page and select the product he/she wants to return in the relevant order and the reason for the return under the heading "Easy Return" and send the product(s) to the e-mail address with the Free Return shipping code provided by the Seller. (ii) If the Consumer is not a member of the Website, he/she can send the invoice printout to the return address by clicking on the "Order Tracking" button at the top right of the Website home page. After writing in the relevant boxes, clicking the "Inquiry" button, going to the return page, selecting the product in the relevant order that he wants to return and the reason for return under the heading "Easy Return", signing the e-invoice printout of the product(s) with the Free Return shipping code provided by the Seller and sending it to the return address. (iii) You can follow the instructions provided to the customer service by contacting the customer service via the phone number in the Seller Contact Information section of this information form, or (vi) You can send a clear notification of withdrawal by filling out the sample withdrawal form attached to the Preliminary Information Form via our e-mail address, contact address, telephone number. or via our fax number.
9.6. Depending on the method preferred, the Consumer must return the product within 10 (ten) days from the date on which he exercises his right of withdrawal. The product, along with its invoice, box, packaging, standard accessories, if any, and other products gifted with the product must be returned in a single package, complete and undamaged. The consumer is not responsible for any changes or deteriorations that occur if the consumer uses the product normally in accordance with its operation, technical specifications and usage instructions within the withdrawal period. Accordingly, if there is any change or deterioration in the Product due to not being used in accordance with the usage instructions, technical specifications and operation until the date of withdrawal, the Consumer may lose his right of withdrawal.
9.7. If the Consumer sends the Product to be returned via cargo companies contracted with the SELLER, the fee paid to the transportation company for delivering the product to the Consumer will be reflected to the Consumer as the return cost amount.
9.8. Within 14 (fourteen) days after the Consumer exercises his or her right of withdrawal, all payments made by the Consumer for the relevant Product, including the delivery costs of the Product, if any (provided that the goods are sent back through the carrier specified by the SELLER for return), will be paid to the Consumer. It will be refunded to , in accordance with the payment instrument used when purchasing, and without incurring any costs or obligations to the consumer. In transactions made by credit card, after the refund of the product price to the bank is made by the SELLER, it is reflected in the Consumer accounts after the refund process of the relevant bank is completed.
9.9. If the campaign limit amount set by the SELLER falls below the campaign limit due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.
9.10. Withdrawal notifications can be sent to the Seller with one of the following options;
• If the Consumer becomes a member of the Website, he/she can go to the My Orders page, click on the "Easy Return" button, then select the product he/she wants to return in the relevant order and the reason for the return and send the withdrawal notification to the Seller.
• If the Consumer is not a member of the Website, after clicking on the "Order Tracking" button at the top right of the Website home page, in the window that opens, he writes the e-mail address he used when placing the order and the order number he wants to cancel in the relevant boxes, clicks the "Inquiry" button and then goes to the return page. Under the heading "Easy Return", the customer can submit the withdrawal notification to the Seller by selecting the product he/she wants to return in the relevant order and the reason for the return.
• The Consumer can contact our e-mail address by filling out the sample withdrawal form attached to the Preliminary Information Form. info@beebird.io You can send the notice of withdrawal to the Seller via e-mail to Dudullu OSB, Des 116, 34775, Ümraniye Istanbul.
9.11. Situations in which the Right of Withdrawal Cannot Be Used
According to the legislation, the Consumer does not have the right to withdraw in the following cases:
• In contracts regarding goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the Seller (e.g. jewelry, gold and silver category products);
• In contracts for the delivery of goods prepared in line with the Buyer's wishes or clearly his personal needs, which are not suitable for return due to their nature and are in danger of rapid deterioration or are likely to expire;
• In contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal and package have been opened after delivery, and whose return is not suitable for health and hygiene reasons;
• In contracts regarding goods that are mixed with other products after delivery and cannot be separated due to their nature;
• In contracts regarding books, audio or video recordings, software programs and computer consumables presented in tangible form, provided that the protective elements such as packaging, tape, seal and package have been opened by the buyer;
• In contracts regarding the delivery of periodicals such as newspapers and magazines, other than those provided within the scope of the subscription agreement;
• In contracts that must be made on a certain date or period, regarding accommodation, goods transportation, car rental, food and beverage supply and the use of free time for entertainment or recreation purposes;
• In contracts regarding the performance of betting and lottery-related services;
• In contracts regarding services whose performance started with the approval of the consumer before the right of withdrawal expires; And
• In contracts regarding services performed instantly electronically and intangible goods delivered instantly to the consumer (such as coupons).
• Goods or services excluded from the scope of the Distance Contracts Regulation
The right of withdrawal cannot be exercised in respect of food items, beverages or other daily consumption items delivered to the Buyer's residence through the Seller's regular deliveries, and services in areas such as travel, accommodation, restaurant business and entertainment industry.
• In cases where the right of withdrawal is used for all or part of the products subject to the order (if any), in case the minimum shopping amount in the SELLER's free shipping (delivery) campaign falls below the SELLER's free shipping (delivery) campaign as a result of the right of withdrawal, the entire delivery-cargo fee that has not been collected within the scope of the campaign is paid to the Consumer. It is deducted from the amount to be refunded to . In cases where the Consumer pays a delivery-cargo fee, all of this fee is refunded to the Consumer.
• Other products gifted with the product must be returned complete and undamaged in a single package. The consumer is not responsible for any changes or deteriorations that occur if the consumer uses the product in accordance with its operation, technical specifications and usage instructions within the withdrawal period. Accordingly, if there is any change or deterioration in the Product due to not being used in accordance with the usage instructions, technical specifications and operation until the date of withdrawal, the Consumer may lose his right of withdrawal.