Contact: info@beebird.io (subject: "TrueTrend support"). Target response time: 2 business days.
FAQ
My ring will not pair. Make sure Bluetooth is on and the app has Bluetooth permission (Settings → TrueTrend → Bluetooth). Charge the ring, bring it close to the phone and check it is not connected to another phone.
No data shows up. Ring sync can take a few minutes. Keep the app open and reconnect from the Ring tab. The ring stores about the last 7 days.
Battery drains fast. Continuous measurement and breathing sessions use more battery; change the measurement profile in the Ring tab.
Nothing is written to Apple Health. Enable permissions under Settings → Health → Data Access & Devices → TrueTrend.
I want to withdraw consent / delete my data. See Account and Data Deletion.
Important
Beebird TrueTrend does not provide medical support and is not a medical device. For health concerns see your doctor; in an emergency call your local emergency number.
Beebird Teknoloji A.Ş. · İTÜ Teknokent ARI-8 Binası, Reşitpaşa Mah. Katar Cad., Sarıyer / Istanbul